HelpDesk and Ticket Tracking Software
Last Updated: 30 Oct 2005
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*** PLEASE NOTE: Link(s), If Provided, May Be Wrapped ***
Here is some software products for HelpDesk Support and
managing Tech Support requests within an organization:
FREE SOFTWARE
• HotOpenTickets ......... http://sourceforge.net/projects/hotopentickets/
• IRM .................... http://www.stackworks.net/irm/
• Liberium ............... http://www.liberum.org/
• MyHelpDesk ............. http://sourceforge.net/projects/myhelpdesk/
• PHPHelpDesk ............ http://phphelpdesk.sourceforge.net/
• SomeHelp ............... http://www.somehelp.net/
• SysAid HelpDesk ........ http://www.ilient.com/
• Web+Center ............. http://www.inet-sciences.com/
• Yudo ................... http://www.freedesk.it/
COMMERCIAL SOFTWARE
• Altiris HelpDesk ....... http://www.altiris.com/products/helpdesk/
• DeskPRO ................ http://www.deskpro.com/products/
• HelpDesk Online ........ http://www.eastwright.com/internet/hdol/
• HelpSTAR ............... http://www.helpstar.com/
• ISIS HelpDesk .......... http://www.isishelpdesk.co.nz/
• Magic HelpDesk ......... http://www.remedy.com/solutions/magic/
• OTRS ................... http://otrs.org/
• Perfect Tracker ........ http://www.avensoft.com/
• RemedyIT ............... http://www.remedy.com/
• SiteHelpDesk ........... http://www.helpdesk-software.net/
• SoFront ................ http://www.soffront.com/
• Somix WebTTS ........... http://www.somix.com/products/webtts.php
• Support-Works .......... http://www.support-works.com/
• SysAid HelpDesk ........ http://www.ilient.com/
• Track-It ............... http://www.trackit.com/
SERVICES
• DeskPRO ................ http://www.deskpro.com/products/
• HelpDesk 4 Web ......... http://www.helpdesk4web.com/
• HelpDesk Expert ........ http://www.helpdesk-expert-it-support.com/
• Magic HelpDesk ......... http://www.remedy.com/solutions/magic/
• Track-It ............... http://www.trackit.com/
CHANGE MANAGEMENT SOFTWARE
• http://www.change-management-expert.com/
FORUMS, KNOWLEDGEBASE & COLLABORATION SOFTWARE
• http://www.communityserver.org/
• http://forum.snitz.com/
• http://www.pd9soft.com/
• http://www.instantasp.com/
WIN32 SOFTWARE ARCHIVES
• http://www.helpdesk.com/helpdesk-software.htm
• http://directory.google.com/Top/Computers/Software/Help_Desk/Asset_Management/
• http://www.internet.com/sections/downloads.html
• http://www.freshmeat.net/
• http://www.softseek.com/
• http://www.zdnet.com/
• http://www.freebizfiles.com/software/crm/helpdesksoftware/page4.html
PERSONAL NOTES
• 10/2005 - I've started using Forum-type software to
address the knowledgebase and collaboration
functionality I have been looking for.
• 02/2005 - Looking for Server-focused Change Management
software and it's really hard to find. :)
• You really have to try these out in your environment
to see how they will work for you.
• There are lots of products in this category, and I
haven't begun to capture a decent percentage of them.
• Liberium is a pretty nice product, especially for a
free product. To get it to run under IIS6/2003, be sure
to enable the following settings, which are disabled
by default:
- Enable Parent Paths
- Enable Session State
• There are a number of stellar free products (or products
which free versions) such as SysAid, Web+Center, and
Liberium
